Friday, August 5, 2011
Spotify Now Getting Sued Over Evil Tracking Cookie...
'Cookie' only covers part of what this tracking software does to nestle into user computers, avoid detection and attempts at deletion. Now, Spotify users are wondering how to get rid of this infestation, with few answers. Spotify initially refused to respond to multiple inquiries by Digital Music News over the past week, despite attempts to contact both Spotify executives and media relations team Splendid Communications. But late Thursday night, the company offered this statement, which reaffirms the Kissmetrics removal but offers no guidance on how to remove existing installations:
“Spotify takes the privacy of its users incredibly seriously, and we expect the same of our suppliers. Like many companies, we use third party services to understand and improve upon how customers use our website and service.
"One product that Spotify has used to help us understand customer registration and purchase flow, and to make the process of using our website as easy as possible for users, is KISSmetrics.
"Following the recent report raising concerns around KISSmetrics’ treatment of cookies, we took immediate action to suspend our use of KISSmetrics and began a thorough investigation. Spotify can confirm that it has never had the ability to see or use any customer information from KISSmetrics’ other clients. Kissmetrics has assured us that none of its other clients have had the ability to see or use information about Spotify's customers.
"Spotify remains absolutely committed to safeguarding the privacy of our users.”
The legal filing is here.